REFUND AND RETURN POLICY:
We accept returns up to 30 days from the date of purchase. We currently do not
accept exchanges or offer store credit. All items must be new, unopened, never
assembled and still in original packaging.
Refunds are subject to a 15% restocking fee plus any shipping and handling costs
that we have incurred. This restocking fee covers the credit card processing fee
and the restocking of product. If a returned item is missing parts,
documentation or shows signs of use there will be a minimum of a 50% restocking
fee applied. There are no exceptions to any part of this policy.
A package that is refused for delivery is the same as making a return and the
customer is responsible for all shipping and handling charges already incurred
by Train Time Hobby. If an invalid or undeliverable address is provided when the
order is placed and the shipping company returns your package to us, it is the
same as making a return and the customer is responsible for all shipping and
handling charges already incurred by Train Time Hobby.
The cost to ship many of the large items can be significant, so please be sure
the product you order is exactly what you want and the estimated processing and
shipping timeframes meet your needs. Please remember the estimated processing
and shipping timeframes are not guaranteed.
